Return & Refund Policy

Effective Date: [Insert Date]

At GNB Sells, we want you to be satisfied with your purchase. If you’re not completely happy, we’re here to help.

1. Returns

You may return most items within 30 days of delivery for a refund or exchange.

To be eligible for a return:

• Item must be unused and in original condition
• Item must include all original packaging and accessories
• Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Gift cards
• Custom or special-order products
• Items that have been used, damaged, or altered

3. Return Process

To initiate a return:

1. Contact us at [Insert Email] with your order number
2. We will provide return instructions
3. Ship the item back using a trackable method

Returns sent without prior authorization may not be accepted.

4. Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for processing

Shipping costs are non-refundable, unless the return is due to our error.

5. Exchanges

If you need a replacement item:

• Contact us to arrange an exchange
• Exchanges are subject to product availability

6. Damaged or Incorrect Orders

If you receive a defective or incorrect item:

• Contact us within 3–5 days of delivery
• Include photos and order details

We will resolve the issue with a replacement or refund at no additional cost.

7. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service
• We are not responsible for lost or damaged return shipments